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FAQ

Last Update 10 days ago

What can I use HBN: Catalog Findability for? Which features are available on the Free plan? How do I run my first catalog scan? Why is a published product still marked "unreachable"? How do batch fixes work? (Pro)

I already fixed it — why does the finding still show?

Findings are a snapshot from your last scan. Make the change, then run a new scan to confirm — and check your menu selection if collections look unlinked.

HBN Studio

Last Update 10 days ago

  1. Re-run the scan. Most surprises are simply an out-of-date snapshot. A fix is only confirmed by a fresh scan against current Shopify data.
  2. Open the finding's evidence chain and compare each step against Shopify — every value shown comes straight from the Admin API.
  3. Check your menu selection in Policies. A footer menu that is not selected will make its collections look unlinked.
  4. For in-app fixes: the app re-reads the live value before every change and skips anything that already changed, so a stale finding can never overwrite your work.
  5. Findings older than 24 hours are marked stale and are re-verified before any fix runs.
  6. Still looks wrong? Browse the FAQ or submit a support ticket with your store domain and the steps to reproduce.