Why is a published product still marked "unreachable"?
Publishing a product is not the same as a shopper being able to reach it — the app requires a published collection AND a menu path, and shows exactly which step breaks.
HBN Studio
Last Update 10 days ago
- A product is reachable only when all of these hold:
- It belongs to at least one collection.
- That collection is published to the Online Store.
- That collection shows at least one published product.
- A menu you selected leads to that collection, or a store-wide /collections entry point exists.
- Every step fails silently in Shopify. The app checks all four and points at the first break.
- What each conclusion means:
- Broken: Shopify's current data proves a dead end — a 404 menu link, an empty collection page, or a published product no published collection carries. Start here.
- Needs decision: the app cannot know whether the state is deliberate — a gift item or campaign product may be published without a collection on purpose. Confirm it should be findable, or leave it out of scope; your answer is remembered.
- Not theme-verified: no menu path exists in Shopify data, but the app never reads your theme, so a theme section or storefront search may still surface it. Context, not a task.
- Reachable: a complete, evidence-backed path exists. No action.
- Incomplete: a supporting read did not finish, so no conclusion is recorded. It is never counted as working or broken. Scan again.